tag:status.koordinates.com,2005:/historyKoordinates Status - Incident History2024-03-29T18:23:30+13:00Koordinatestag:status.koordinates.com,2005:Incident/203738312024-03-27T23:05:15+13:002024-03-27T23:05:15+13:00Web interface degraded performance and timeouts<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>23:05</var> NZDT</small><br><strong>Resolved</strong> - This issue has been resolved</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>22:25</var> NZDT</small><br><strong>Identified</strong> - The issue has been identified and we're working to mitigate it.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>22:12</var> NZDT</small><br><strong>Investigating</strong> - Our monitoring has identified degraded site performance, and we're investigating the causes of this.</p>tag:status.koordinates.com,2005:Incident/201801972024-03-07T14:10:34+13:002024-03-07T14:10:34+13:00We're experiencing errors / timeouts on WFS<p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>14:10</var> NZDT</small><br><strong>Resolved</strong> - WFS on Koordinates is once more fully operational. Thanks for your patience.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>13:13</var> NZDT</small><br><strong>Monitoring</strong> - Performance of WFS on Koordinates has returned to normal. We are continuing to monitor the situation.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>12:07</var> NZDT</small><br><strong>Investigating</strong> - We are currently investigating elevated errors & timeouts of WFS on Koordinates. Thanks for your patience - we are working to resolve the issue as soon as possible</p>tag:status.koordinates.com,2005:Incident/188211622023-10-17T19:37:15+13:002023-10-17T19:37:15+13:00We're experiencing delays processing new downloads<p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>19:37</var> NZDT</small><br><strong>Resolved</strong> - We have resolved the issue, and downloads are now back to normal. Thanks for your patience.</p><p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>15:49</var> NZDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>15:24</var> NZDT</small><br><strong>Investigating</strong> - We are currently investigating an issue which is preventing us from processing new downloads. Thanks for your patience - we are working to bring downloads back to normal as soon as possible.</p>tag:status.koordinates.com,2005:Incident/183537902023-09-02T11:07:28+12:002023-09-02T11:07:28+12:00Tile errors<p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>11:07</var> NZST</small><br><strong>Resolved</strong> - We have resolved the issue with tile services, and Koordinates is once more fully operational. Thanks for your patience.</p><p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>09:50</var> NZST</small><br><strong>Monitoring</strong> - Performance is now returning to normal, we'll continue to monitor the issue.</p><p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>09:33</var> NZST</small><br><strong>Investigating</strong> - We are currently investigating increased tile error rates and slow tile performance across the Koordinates platform. Thanks for your patience - we are working to resolve the issue as soon as possible</p>tag:status.koordinates.com,2005:Incident/178093812023-07-10T14:25:15+12:002023-07-10T14:25:15+12:00We're experiencing errors / timeouts on Tile Services<p><small>Jul <var data-var='date'>10</var>, <var data-var='time'>14:25</var> NZST</small><br><strong>Resolved</strong> - We have resolved the issue, and tile services is once more fully operational. Thanks for your patience.</p><p><small>Jul <var data-var='date'>10</var>, <var data-var='time'>14:01</var> NZST</small><br><strong>Monitoring</strong> - Error rates have returned to normal, and we're continuing to monitor the situation.</p><p><small>Jul <var data-var='date'>10</var>, <var data-var='time'>13:17</var> NZST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jul <var data-var='date'>10</var>, <var data-var='time'>12:51</var> NZST</small><br><strong>Investigating</strong> - We are investigating increased error rates and timeouts with tile services. Thanks for your patience - we are working to resolve the issue as soon as possible.</p>tag:status.koordinates.com,2005:Incident/177056392023-06-28T18:32:02+12:002023-06-28T18:32:03+12:00We're experiencing delays processing new downloads<p><small>Jun <var data-var='date'>28</var>, <var data-var='time'>18:32</var> NZST</small><br><strong>Resolved</strong> - We have resolved the issue, and downloads are now back to normal. Thanks for your patience.</p><p><small>Jun <var data-var='date'>28</var>, <var data-var='time'>17:18</var> NZST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'>28</var>, <var data-var='time'>16:51</var> NZST</small><br><strong>Investigating</strong> - We are currently investigating an issue which is preventing us from processing new downloads. Thanks for your patience - we are working to bring downloads back to normal as soon as possible.</p>tag:status.koordinates.com,2005:Incident/174266092023-06-01T12:13:29+12:002023-06-01T12:13:29+12:00We're experiencing delays processing new downloads<p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>12:13</var> NZST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>00:38</var> NZST</small><br><strong>Monitoring</strong> - We’re seeing exports completing normally, though with some occasional delays starting. We’re continuing to monitor the issue.</p><p><small>May <var data-var='date'>31</var>, <var data-var='time'>12:15</var> NZST</small><br><strong>Investigating</strong> - We are currently investigating an issue which is preventing us from processing new downloads. Thanks for your patience - we are working to bring downloads back to normal as soon as possible.</p>tag:status.koordinates.com,2005:Incident/172734912023-05-17T16:16:50+12:002023-05-17T16:16:50+12:00We're experiencing delays processing new downloads<p><small>May <var data-var='date'>17</var>, <var data-var='time'>16:16</var> NZST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>17</var>, <var data-var='time'>15:48</var> NZST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'>17</var>, <var data-var='time'>15:30</var> NZST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>May <var data-var='date'>17</var>, <var data-var='time'>15:17</var> NZST</small><br><strong>Investigating</strong> - We are currently investigating an issue which is preventing us from processing new downloads. Thanks for your patience - we are working to bring downloads back to normal as soon as possible.</p>tag:status.koordinates.com,2005:Incident/168960492023-04-18T11:35:45+12:002023-04-18T11:35:45+12:00Koordinates platform service interruption<p><small>Apr <var data-var='date'>18</var>, <var data-var='time'>11:35</var> NZST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>18</var>, <var data-var='time'>11:34</var> NZST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Apr <var data-var='date'>18</var>, <var data-var='time'>11:30</var> NZST</small><br><strong>Identified</strong> - We have identified an issue with Koordinates platform services affecting Koordinates.com and customer sites. We are working to resolve the issue.</p>tag:status.koordinates.com,2005:Incident/109078132022-08-25T15:42:17+12:002022-08-25T15:42:17+12:00We're experiencing errors / timeouts on Tile Services<p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>15:42</var> NZST</small><br><strong>Resolved</strong> - We have resolved the issue, and tile services is once more fully operational. Thanks for your patience.</p><p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>15:29</var> NZST</small><br><strong>Monitoring</strong> - Error rates have returned to normal, and we're continuing to monitor the situation.</p><p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>15:10</var> NZST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>14:42</var> NZST</small><br><strong>Investigating</strong> - We are investigating increased error rates and timeouts with tile services. Thanks for your patience - we are working to resolve the issue as soon as possible.</p>tag:status.koordinates.com,2005:Incident/108570052022-08-19T13:14:37+12:002022-08-19T13:14:37+12:00We're experiencing delays processing new downloads<p><small>Aug <var data-var='date'>19</var>, <var data-var='time'>13:14</var> NZST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>19</var>, <var data-var='time'>13:08</var> NZST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'>19</var>, <var data-var='time'>12:49</var> NZST</small><br><strong>Investigating</strong> - We are currently investigating an issue which is preventing us from processing new downloads. Thanks for your patience - we are working to bring downloads back to normal as soon as possible.</p>tag:status.koordinates.com,2005:Incident/107642562022-08-05T19:13:47+12:002022-08-05T19:13:47+12:00We're experiencing errors / timeouts on Koordinates<p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>19:13</var> NZST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>18:34</var> NZST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>16:05</var> NZST</small><br><strong>Identified</strong> - We have identified a problem with some of our infrastructure, and are working to resolve the issue.</p>tag:status.koordinates.com,2005:Incident/100590332022-05-24T10:01:02+12:002022-05-24T10:01:02+12:00We're experiencing delays processing downloads<p><small>May <var data-var='date'>24</var>, <var data-var='time'>10:01</var> NZST</small><br><strong>Resolved</strong> - Downloads are getting back to normal now.</p><p><small>May <var data-var='date'>24</var>, <var data-var='time'>08:52</var> NZST</small><br><strong>Identified</strong> - We have identified an issue delaying data downloads, and are working to resolve it.</p>tag:status.koordinates.com,2005:Incident/94839002022-03-08T12:16:58+13:002022-03-08T12:16:58+13:00We're experiencing errors / timeouts on Tile Services<p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>12:16</var> NZDT</small><br><strong>Resolved</strong> - We have resolved the issue, and tile services is once more fully operational. Thanks for your patience.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>10:59</var> NZDT</small><br><strong>Monitoring</strong> - Error rates have returned to normal, and we're continuing to monitor the situation.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>10:42</var> NZDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>10:01</var> NZDT</small><br><strong>Investigating</strong> - We are investigating increased error rates and timeouts with tile services.</p>tag:status.koordinates.com,2005:Incident/90493072022-01-11T23:03:01+13:002022-01-11T23:03:01+13:00LINZ Data Service CDN Certificate Issue<p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>23:03</var> NZDT</small><br><strong>Resolved</strong> - We're still working to get this issue completely sorted, please follow the workaround in the interim.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>10:27</var> NZDT</small><br><strong>Identified</strong> - We have identified that the SSL certificate for *.data-cdn.linz.govt.nz has expired, and are working to resolve the issue.<br /><br />As a workaround you can replace...<br />- https://tiles-a.data-cdn.linz.govt.nz & https://tiles-b.data-cdn.linz.govt.nz<br />with<br />- https://tiles-a.koordinates.com & https://tiles-b.koordinates.com</p>tag:status.koordinates.com,2005:Incident/80411032021-09-29T01:19:46+13:002021-09-29T01:19:46+13:00This site will be offline for scheduled maintenance on Tuesday 28th September, 10:30-11:30pm<p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>01:19</var> NZDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>22:30</var> NZDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>12:38</var> NZST</small><br><strong>Scheduled</strong> - All Data Services on the Koordinates platform will be offline for up to 1 hour of scheduled maintenance from 10:30pm NZDT (9:30am UTC) on Tuesday 28th September 2021.</p>tag:status.koordinates.com,2005:Incident/71961862021-06-08T23:33:20+12:002021-06-08T23:33:20+12:00Issues with Tiles and Website Display<p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>23:33</var> NZST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>23:08</var> NZST</small><br><strong>Monitoring</strong> - Services should start coming back to normal now</p><p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>23:01</var> NZST</small><br><strong>Update</strong> - We've implemented a fix for the website display issues</p><p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>22:30</var> NZST</small><br><strong>Identified</strong> - We have identified an issue with our CDN which will impact tile services and static website assets for display depending on your ISP and location. We are monitoring progress and will provide updates when we have them.</p>tag:status.koordinates.com,2005:Incident/71271312021-05-31T16:22:41+12:002021-05-31T16:22:41+12:00We're experiencing delays processing new downloads<p><small>May <var data-var='date'>31</var>, <var data-var='time'>16:22</var> NZST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>31</var>, <var data-var='time'>16:01</var> NZST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'>31</var>, <var data-var='time'>15:42</var> NZST</small><br><strong>Investigating</strong> - We are currently investigating an issue which is preventing us from processing new downloads. Thanks for your patience - we are working to bring downloads back to normal as soon as possible.</p>tag:status.koordinates.com,2005:Incident/70446102021-05-20T15:25:04+12:002021-05-20T15:25:04+12:00Koordinates.com is currently offline<p><small>May <var data-var='date'>20</var>, <var data-var='time'>15:25</var> NZST</small><br><strong>Resolved</strong> - We have resolved the issue, and Koordinates.com is back online. Thanks for your patience.</p><p><small>May <var data-var='date'>20</var>, <var data-var='time'>15:02</var> NZST</small><br><strong>Monitoring</strong> - We have identified and isolated the problem. We are continuing to monitor the situation.</p><p><small>May <var data-var='date'>20</var>, <var data-var='time'>14:52</var> NZST</small><br><strong>Investigating</strong> - We are currently investigating an issue with Koordinates.com. Thanks for your patience - we are working to get the site up as soon as possible.</p>tag:status.koordinates.com,2005:Incident/68660672021-04-29T10:28:22+12:002021-04-29T10:28:22+12:00We're experiencing errors / timeouts on Koordinates<p><small>Apr <var data-var='date'>29</var>, <var data-var='time'>10:28</var> NZST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>29</var>, <var data-var='time'>10:07</var> NZST</small><br><strong>Monitoring</strong> - Error rates have returned to normal, but we're continuing to monitor the issue.</p><p><small>Apr <var data-var='date'>29</var>, <var data-var='time'>09:21</var> NZST</small><br><strong>Identified</strong> - The issue has been identified and a fix has been implemented.</p><p><small>Apr <var data-var='date'>29</var>, <var data-var='time'>09:08</var> NZST</small><br><strong>Investigating</strong> - We are currently investigating increased error rates for tile services.</p>tag:status.koordinates.com,2005:Incident/67325322021-04-13T02:46:20+12:002021-04-13T02:46:20+12:00Tile Services errors<p><small>Apr <var data-var='date'>13</var>, <var data-var='time'>02:46</var> NZST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>23:34</var> NZST</small><br><strong>Monitoring</strong> - Error rates have returned to normal, but we're continuing to monitor the issue.</p><p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>23:27</var> NZST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>23:27</var> NZST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>22:45</var> NZST</small><br><strong>Investigating</strong> - We are currently investigating increased error rates for tile services.</p>tag:status.koordinates.com,2005:Incident/66720232021-04-04T16:31:17+12:002021-04-04T16:31:17+12:00We're experiencing errors / timeouts on Koordinates<p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>16:31</var> NZST</small><br><strong>Resolved</strong> - We have resolved the issue with increased timeouts, and Koordinates is once more fully operational. Thanks for your patience.</p><p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>14:20</var> NZST</small><br><strong>Update</strong> - We have identified further issues with increased timeouts on Koordinates. We are implementing a fix which should resolve the issue.</p><p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>11:28</var> NZST</small><br><strong>Monitoring</strong> - We have identified and isolated the problem. We are continuing to monitor the situation.</p><p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>11:10</var> NZST</small><br><strong>Identified</strong> - We have identified an issue with increased timeouts on Koordinates, and are working to resolve the issue.</p><p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>10:45</var> NZST</small><br><strong>Investigating</strong> - We are currently investigating increase timeouts on Koordinates. Thanks for your patience - we are working to resolve the issue as soon as possible</p>tag:status.koordinates.com,2005:Incident/66461532021-03-31T19:58:35+13:002021-03-31T19:58:35+13:00Delays processing exports<p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>19:58</var> NZDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>19:07</var> NZDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>18:08</var> NZDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>17:36</var> NZDT</small><br><strong>Investigating</strong> - There are some delays in processing new exports.</p>tag:status.koordinates.com,2005:Incident/66048642021-03-25T18:47:20+13:002021-03-25T18:47:20+13:00We're experiencing delays processing downloads<p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>18:47</var> NZDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>15:58</var> NZDT</small><br><strong>Monitoring</strong> - Downloads are now processing again</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>15:46</var> NZDT</small><br><strong>Investigating</strong> - We are currently investigating an issue which is preventing us from processing downloads. Thanks for your patience - we are working to bring downloads back to normal as soon as possible.</p>tag:status.koordinates.com,2005:Incident/65577092021-03-18T18:05:55+13:002021-03-18T18:05:55+13:00We're experiencing delays processing new downloads<p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>18:05</var> NZDT</small><br><strong>Resolved</strong> - We have resolved the issue, and downloads are now back to normal. Thanks for your patience.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>17:19</var> NZDT</small><br><strong>Monitoring</strong> - We have identified and isolated the problem. We are continuing to monitor the situation.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>16:57</var> NZDT</small><br><strong>Identified</strong> - We have identified an issue preventing downloads from processing, and are working to resolve the issue.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>16:37</var> NZDT</small><br><strong>Investigating</strong> - We are currently investigating an issue which is preventing us from processing new downloads. Thanks for your patience - we are working to bring downloads back to normal as soon as possible.</p>